Privacy Policy
This policy explains how mapheriro collects, uses, and protects your personal information when you use our financial analysis tools and software services.
1 Information We Collect
When you interact with our financial analysis platform, we collect different types of information to provide you with personalized and effective services. Understanding what we collect helps you make informed decisions about your data.
Personal Information
We collect personal details you provide when creating an account, subscribing to services, or contacting our support team. This includes your name, email address, phone number, and business information relevant to your financial analysis needs.
Financial Data
Our software processes financial information you upload or input for analysis purposes. This may include transaction data, budget information, revenue figures, and other financial metrics necessary for generating insights and reports.
Usage Information
We automatically collect information about how you use our platform, including features accessed, time spent on different sections, and interaction patterns. This data helps us improve our software and provide better user experiences.
2 How We Use Your Information
Your information serves specific purposes that directly benefit your experience with our financial analysis tools. We believe in transparency about how your data contributes to the services we provide.
- Processing and analyzing your financial data to generate accurate reports and insights
- Providing customer support and responding to your inquiries or technical issues
- Improving our software functionality based on usage patterns and feedback
- Sending important updates about your account, service changes, or security notifications
- Ensuring platform security and preventing unauthorized access to your financial information
- Complying with Australian financial regulations and industry standards
3 Information Sharing and Disclosure
We maintain strict policies about when and how your information may be shared. Transparency in our data handling practices builds trust and ensures you understand exactly how your information is protected.
Service Providers
We work with trusted third-party service providers who help us operate our platform, process payments, and provide technical support. These partners are bound by strict confidentiality agreements and can only access information necessary for their specific functions.
Legal Requirements
Under Australian law, we may be required to disclose information in response to valid legal requests, court orders, or to comply with regulatory requirements. We carefully review all such requests and only provide information that is legally required.
Business Transfers
If mapheriro undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We would notify you in advance and ensure the receiving party maintains the same privacy protections.
4 Your Privacy Rights
Under Australian privacy laws, including the Privacy Act 1988, you have specific rights regarding your personal information. We've designed simple processes to help you exercise these rights effectively.
Access Your Data
Request a copy of all personal information we hold about you, including how it's being used and who it's shared with.
Correct Information
Update or correct any inaccurate personal information in your account at any time through your dashboard or by contacting support.
Delete Your Account
Request deletion of your account and associated data, subject to legal and contractual requirements for record keeping.
Restrict Processing
Limit how we process your information in certain circumstances, while maintaining essential service functionality.
To exercise any of these rights, contact our privacy team at info@mapheriro.com with your specific request. We typically respond within 30 days and will verify your identity before processing any changes to protect your account security.
5 Data Security and Protection
Protecting your financial information is our highest priority. We implement multiple layers of security measures that meet or exceed industry standards for financial data protection.
Encryption and Storage
All data is encrypted both in transit and at rest using AES-256 encryption standards. Our servers are located in secure Australian data centers with 24/7 monitoring and access controls. Database backups are encrypted and stored in geographically separate locations.
Access Controls
Employee access to customer data is strictly limited based on job requirements and subject to regular audits. All team members undergo background checks and sign comprehensive confidentiality agreements before accessing any systems.
Regular Security Assessments
We conduct quarterly security audits, penetration testing, and vulnerability assessments. Our security protocols are regularly updated to address emerging threats and maintain compliance with Australian cybersecurity frameworks.
6 Data Retention and Deletion
We retain your information only as long as necessary to provide services and meet legal requirements. Our retention policies balance your privacy rights with business and regulatory needs.
When data reaches its retention limit, we securely delete it from our systems using certified data destruction methods. Some aggregated, anonymized data may be retained indefinitely for research and service improvement purposes.
7 International Data Transfers
While our primary data storage occurs within Australia, some processing activities may involve international transfers to ensure optimal service performance and global accessibility.
Transfer Safeguards
Any international data transfers comply with Australian privacy laws and include appropriate safeguards such as adequacy decisions, standard contractual clauses, or binding corporate rules. We ensure recipient countries provide adequate protection for your personal information.
Cloud Infrastructure
Our cloud service providers maintain data centers in multiple jurisdictions with equivalent security standards. Data residency preferences can be accommodated for enterprise clients with specific geographic requirements.
8 Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to enhance your user experience, maintain security, and analyze usage patterns. You have control over how these technologies interact with your browser.
- Essential cookies required for login authentication and core platform functionality
- Performance cookies that help us understand how users interact with different features
- Preference cookies that remember your dashboard settings and customization choices
- Security cookies that help detect and prevent fraudulent activity
You can manage cookie preferences through your browser settings or our cookie management interface. Disabling certain cookies may limit some platform functionality, but core financial analysis features will remain accessible.
9 Updates to This Privacy Policy
We periodically review and update this privacy policy to reflect changes in our services, legal requirements, or industry best practices. Significant changes are communicated clearly to ensure you're always informed about how we handle your information.
Notification Process
Major policy changes are announced through multiple channels: email notifications to active users, dashboard alerts when you log in, and updates posted on our website. We provide at least 30 days' notice before implementing significant changes that affect how we collect or use your data.
Version History
Previous versions of our privacy policy are archived and available upon request. This helps maintain transparency about how our data practices have evolved and ensures you can review historical policy terms if needed.
10 Children's Privacy
Our financial analysis platform is designed for business and professional use by individuals 18 years and older. We do not knowingly collect personal information from minors under 18 years of age.
If we become aware that we have collected personal information from someone under 18, we will take immediate steps to delete that information from our systems. Parents or guardians who believe their child has provided personal information to us should contact our privacy team immediately.
Privacy Questions or Concerns?
Our privacy team is available to address any questions about this policy or your data rights.
Email: info@mapheriro.com
Phone: +61740532744
Address: C Block, Level/3 Australia Square, Level 33/264 George St, Sydney NSW 2000, Australia
We typically respond to privacy inquiries within 48 hours during business days.